Airbnb Resolution Customer Agent Italian & English(Remote)

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Employer: TELUS International
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • nationwide
    Updated at: 31.05.2023
    Job remote: On-site

    Are you looking for a great career and a place to shine?

    Join us as a Resolution Customer Agent on our Airbnb project!
      Your profile:

    • Ability to write and speak fluently, clearly and concisely in Italian and English
    • Availability for a full-time schedule, in shifts covering 10:00 AM - 00:00 AM, Monday - Sunday, 5 days/ week
    • Previous experience is mandatory, at least 6 months
    • Excellent problem-solving abilities
    • Empathetic and can communicate in a caring and friendly manner
    • Strong time management skills and motivation to exceed expectations
    • Enjoy working in a fast-paced environment
    • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    • Strong team spirit with passion and drive to help users and deliver the best in customer service.
    • High level of mediation and composure
    Descrierea jobului As a Customer Support Agent:
    • You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.
    • You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.
    • You’ll be the face of some of the world’s top brands!
    • Are you looking for a great career and a place to shine?

    We offer:
    • Work from anywhere in Romania
    • Above-average fixed salary, performance and tenure-based bonuses, depending on the position
    • Monthly meal tickets
    • Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
    • Private medical subscription coverage
    • Extra health benefits: special discounts for dental care and optical services with our partners
    • Reimbursement for your public transportation subscription, after the trial period (if you work from office)
    • Gym subscription reimbursement, after the trial period
    • Free subscription to the Bookster virtual library
    • Dedicated psychologist available for free sessions (online or face to face)
    • Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
    • Paid training and international career opportunities
    • Multilingual exposure - improve your spoken and written language skills
    • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​