Customer Service Specialist with German

Linde Global Services Romania is a service hub, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash (such as order processing, customer master data, credit management, query management & customer support, invoice processing, customer & data management) for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 
We are a team of 200 motivated and proactive professionals, representing a great community for our native colleagues from Germany and Switzerland, using every business experience to enrich our know-how and turn challenges into opportunities of learning and development. Our colleagues, their backgrounds, experiences, talents, knowledge, creativity, and the center culture based on open communication, mutual support and constructive competition while having fun together, are the foundation for our unique trademark. 

Competencies required:
- Great communication skills, both written and verbal
- Mandatory advanced level (B2/C) of German
- Knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)
- Equivalent knowledge and experience using ERP systems (SAP preferential)
- Client support/customer service experience
- Detailed oriented and problem-solving skills
Flexibility, initiative, and organizational skills
Openness to travel in Germany during training periods

Key responsibilities of the main processes:

Customer Service for Order Management: provide resolutions to customer's inquiries (ticketing system, email), manage customer complaints, provide product and service information to customers

Pricing/ Contract Management & Customer Master Data: set pricing scheme in the system, receive and process pricing requests, verify if received special prices are in line with authority and approval matrix, close existing prices according to request received from other departments, change the terms of payment in line with authority and approval matrix, close pricing transaction into the system

Credit Limits Control: extract and analyze credit limit usage report, set credit limit in the system in line with authority and approval matrix, maintain communication with customers for topics related to credit limits control

Billing/Invoicing: issue invoices for rentals, cylinders, tanks, bulks and any other services or products, receive, verify, and process on a monthly basis, all the invoices and annexes, according to procedures and contracts concluded with the customers and/or collaborators, input data and information into the system regarding invoices and responses from customers, and process changes or corrections when requested

Query & Complaint Management: Develop trust relationships with a portfolio of major clients to ensure qualitative service, Expand the relationships with existing customers by continuously proposing solutions that meet their objectives, Ensure the correct products and services are delivered to customers in a timely manner, Serve as the link of communication between key customers and internal teams, Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Reporting: perform info e-mails, prepare and run periodic reports and analysis related to processes

Salary & benefits:

Working schedule – Our working day is covering 8hrs working schedule with 30 minutes lunch break included
Permanent home office for employees living >50km distance from Timisoara and hybrid working system for employees living in Timisoara & nearby
Meal tickets in value of 20 RON
Medical subscription (Allianz Tiriac)
Annual Performance bonus
Holiday bonus
13th salary
Referral bonus for each candidate recommended who will become our colleague
Life events celebration - In case of marriage, child birth or child adoption, we support you by offering you free days and financial support (based our internal compensation & benefits policy)
Additional bonuses - We offer you 150 RON for Christmas and for Easter, Children`s day and 8th of March
Eyeglasses discount
24 vacation days/year
Professional Development - Great opportunities to develop yourself within the company
Bookster - the road to self-improvement is also paved with books