Customer Service Specialist with German

Employer: Linde Global Services Romania SRL
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Timisoara
  • nationwide
    Updated at: 24.03.2023
    Job remote: On-site
    Short company description

    Linde Global Services Romania is a service hub, processing and supporting a variety of intra-company functions and services in the area of Order-to-Cash (such as order processing, customer master data, credit management, query management & customer support, invoice processing, customer & data management) for Linde Germany and Linde Switzerland. In addition, global business streams of Linde plc as Business Reporting & Analytics, Continuous Improvement & Automation, are being actively supported by our professionals. 
    We are a team of 200 motivated and proactive professionals, representing a great community for our native colleagues from Germany and Switzerland, using every business experience to enrich our know-how and turn challenges into opportunities of learning and development. Our colleagues, their backgrounds, experiences, talents, knowledge, creativity, and the center culture based on open communication, mutual support and constructive competition while having fun together, are the foundation for our unique trademark. 


    Competencies required:
    - Great communication skills, both written and verbal
    - Mandatory advanced level (B2/C) of German
    - Knowledge of MS Office package (Outlook, Excel, Word, PowerPoint)
    - Equivalent knowledge and experience using ERP systems (SAP preferential)
    - Client support/customer service experience
    - Detailed oriented and problem-solving skills
    Flexibility, initiative, and organizational skills
    Openness to travel in Germany during training periods


    Key responsibilities of the main processes:

    Customer Service for Order Management: provide resolutions to customer's inquiries (ticketing system, email), manage customer complaints, provide product and service information to customers

    Pricing/ Contract Management & Customer Master Data: set pricing scheme in the system, receive and process pricing requests, verify if received special prices are in line with authority and approval matrix, close existing prices according to request received from other departments, change the terms of payment in line with authority and approval matrix, close pricing transaction into the system

    Credit Limits Control: extract and analyze credit limit usage report, set credit limit in the system in line with authority and approval matrix, maintain communication with customers for topics related to credit limits control

    Billing/Invoicing: issue invoices for rentals, cylinders, tanks, bulks and any other services or products, receive, verify, and process on a monthly basis, all the invoices and annexes, according to procedures and contracts concluded with the customers and/or collaborators, input data and information into the system regarding invoices and responses from customers, and process changes or corrections when requested

    Query & Complaint Management: Develop trust relationships with a portfolio of major clients to ensure qualitative service, Expand the relationships with existing customers by continuously proposing solutions that meet their objectives, Ensure the correct products and services are delivered to customers in a timely manner, Serve as the link of communication between key customers and internal teams, Resolve any issues and problems faced by customers and deal with complaints to maintain trust

    Reporting: perform info e-mails, prepare and run periodic reports and analysis related to processes

    Other info

    Salary & benefits:

    Working schedule – Our working day is covering 8hrs working schedule with 30 minutes lunch break included
    Permanent home office for employees living >50km distance from Timisoara and hybrid working system for employees living in Timisoara & nearby
    Meal tickets in value of 20 RON
    Medical subscription (Allianz Tiriac)
    Annual Performance bonus
    Holiday bonus
    13th salary
    Referral bonus for each candidate recommended who will become our colleague
    Life events celebration - In case of marriage, child birth or child adoption, we support you by offering you free days and financial support (based our internal compensation & benefits policy)
    Additional bonuses - We offer you 150 RON for Christmas and for Easter, Children`s day and 8th of March
    Eyeglasses discount
    24 vacation days/year
    Professional Development - Great opportunities to develop yourself within the company
    Bookster - the road to self-improvement is also paved with books