Technical Support Referent for Automotive (German/Spanish/Italian/English/Dutch/Turkish/Polish)

Expleo is a global engineering, technology and consulting service provider that partners with leading organisations to guide them through their business transformation, helping them achieve operational excellence and future-proof their businesses. Expleo benefits from more than 40 years of experience developing complex products, optimising manufacturing processes, and ensuring the quality of information systems. As a responsible and diverse organisation, Expleo is committed to doing business with integrity and working towards a more sustainable and secure society. Expleo boasts an extensive global footprint, powered by 15,000 highly-skilled experts delivering value in 30 countries

Fluent in English and one of the following languages: German, Italian, Turkish, Dutch, Portuguese, Polish, Czech, Croatian, Greek
Would be an asset: Knowledge of vehicle systems and repair processes

Processes the vehicle technical assistance requests
Ensures the respect for procedures
Contributes to control and reduce Warranty costs
Contributes to the service continuous improvement, by meeting requirements defined in the Quality Management System
Processes the assistance request within delays set in the objectives
Analyses the requests and searches for a solution in the knowledge base “items”
Transfers to Level 2 the assistance requests that cannot be solved at Level 1
Follows the assistance requests until the ticket is closed while giving information to the dealer
Ensures the respect for procedures while processing each task
Processes the assistance requests taking into account Warranty costs generated by operations and part replacements advised
Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy
Suggests creations or modifications of Items to contribute to the continuous improvement of the knowledge base