Accounts Receivable with German

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Qualifications

Domain Knowledge and Experience

• Previous F&A experience (at least 1+ years in Accounts Receivable)
•  Experience of SAP Accounts Receivable systems preferable
• Languages required: German & English
•  Attention to details and client oriented
•  Good communication skills and diplomacy
•  Capacity to analyze complex data and propose solutions/take judgement calls in accordance to activities in charge
•  Good all-around Excel skills
•  Ability to prioritize & other time management skills
•  High motivation to learn, develop and perform in a fast-paced environment
•  Self-directed, self-motivated and capable of working with little supervision
•  Ability to work under pressure and cope with high volumes
• Bachelor Degree (preferably finance)

 He/she is responsible for taking ownership of the AR process ensuring the SLA (Service Level Agreement) deliverables related to the process are met. 
He/she is also responsible for achieving customer satisfaction and for proactively participating in all improvement initiatives. He/she is the contact person in the finance area for the customers of the company. 

General Responsibilities & Duties:

•  Dispute Management
•  Invoice and Credit Memo processing
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
•  Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations 
•  Contacting the assigned portfolio to resolve any potential queries
•  Customer incident / query resolution within an established timeframe
•  Communicating with the client (and other internal departments), travel agents, sales officers, or other external parties in relation to open queries and resolution.
• Reconciliation of outstanding payments & monthly reports about status of open items, claim balances, deductions, overdue payments.

Job Description

 He/she is responsible for taking ownership of the AR process ensuring the SLA (Service Level Agreement) deliverables related to the process are met. 
He/she is also responsible for achieving customer satisfaction and for proactively participating in all improvement initiatives. He/she is the contact person in the finance area for the customers of the company. 

General Responsibilities & Duties:

•  Dispute Management
•  Invoice and Credit Memo processing
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
•  Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations 
•  Contacting the assigned portfolio to resolve any potential queries
•  Customer incident / query resolution within an established timeframe
•  Communicating with the client (and other internal departments), travel agents, sales officers, or other external parties in relation to open queries and resolution.
• Reconciliation of outstanding payments & monthly reports about status of open items, claim balances, deductions, overdue payments.