Contact Center Associate - German (plus English) Work from office

Employer: IGT Solutions
Domain:
  • Customer Support - Client Service
  • Tourism
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 02.02.2023

    Key Responsibilities

    • Deliver exemplary customer service via phone calls / email / social media
    • As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries

    Your Profile
    • Excellent speaking and writing skills in German (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
    • Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
    • Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
    • Graduate in any discipline / Under graduates
    • Willingness to search for required information from customer with a strong focus on solving client’s requests
    • Proficient in Microsoft Office, Outlook, Social Media
    • Willing to work in a contact center environment with rotational shifts
    • Willingness to work from office

    We Offer
    • Competitive salary package
    • Thorough training enabling all team to perform effectively
    • Career growth opportunities within an international developing team