Contact Center Associate - German (plus English) Work from office

Key Responsibilities

• Deliver exemplary customer service via phone calls / email / social media
• As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries

• Excellent speaking and writing skills in German (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory

• Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
• Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
• Graduate in any discipline / Under graduates
• Willingness to search for required information from customer with a strong focus on solving client’s requests
• Proficient in Microsoft Office, Outlook, Social Media
• Willing to work in a contact center environment with rotational shifts
• Willingness to work from office

• Competitive salary package
• Thorough training enabling all team to perform effectively
• Career growth opportunities within an international developing team