Agent/Contact Center Associate with Portuguese (plus English)

Employer: Kapital HR
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 05.02.2023
    Short company description

    Kapital HR este o companie de consultanta in domeniul resurselor umane, principala activitate fiind cea de recrutare si executive search.

    Am creat Kapital HR din pasiune pentru munca noastră, ne motiveaza bucuria celor care ne mulțumesc atunci când le găsim noi locuri de muncă sau când învață lucruri noi, precum și din dorința de a contribui la maturitatea pietei de afaceri din Romania.

    Requirements

    Excellent speaking and writing skills in – Portuguese (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
    Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
    Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
    Graduate in any discipline / Under graduates
    Willingness to search for required information from customer with a strong focus on solving client’s requests
    Proficient in Microsoft Office, Outlook, Social Media
    Willing to work in a contact center environment with rotational shifts

    Responsibilities

    Deliver exemplary customer service via phone calls / email / social media.
    As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, changes to existing bookings and other services.

    Other info

    Competitive salary package
    Thorough training enabling all team to perform effectively
    Career growth opportunities within an international developing team