L1 IT Customer Support with German

Angajator: ALTEN Romania
Domeniu:
  • IT Software
  • Tip job: full-time , Job Remote
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 03.02.2023
    Scurta descriere a companiei

    ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN KEPLER.

    Cerinte


    - Provide accurate and optimal IT solutions via phone, e-mails or chat;
    - After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
    - Follow-up the existing back-log;
    - Comply with project's performance indicators;
    - Communicate with other designated teams and escalate complex issues.

    Responsabilitati


    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
    IT Service Desk (40%): Providing Premium experience in IT support for 250,000 users of Windows, Windows 10, Office and Office 365
    BPO Business Process Outsourcing (20%): Externalization of business processes, back-office activities within our specialization

      RO: Acest anunt accepta munca remote;
    EN: This job accepts remote working;