L1 IT Customer Support with German
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Angajator: | ALTEN Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | Student/Absolvent |
Orase: |
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Actualizat la: | 10.02.2023 |
Remote work: | Remote |
ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.
Cerinte
- Provide accurate and optimal IT solutions via phone, e-mails or chat;
- After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Follow-up the existing back-log;
- Comply with project's performance indicators;
- Communicate with other designated teams and escalate complex issues.
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
IT Service Desk (40%): Providing Premium experience in IT support for 250,000 users of Windows, Windows 10, Office and Office 365
BPO Business Process Outsourcing (20%): Externalization of business processes, back-office activities within our specialization
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