IT Support

Pragmatic Play supplies player-favourite games to the leading global brands in iGaming. Powering up new possibilities of play through a single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, and more, available in all major regulated markets.
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Driven by a persistence to craft immersive experiences, we consistently deliver games that players love.
ARRISE is a software development and services company powering Pragmatic Play.

• Previous experience of 1 to 2 years in a similar role
• Fluency in English
• Good verbal and written communication skills and the ability to interact professionally with a diverse group of IT staff, managers and subject matter experts
• Ability to generate documentation and keep existing documentation updated
• Availability to work shifts (including night, weekends, legal holidays)

• Securing that the studio is properly lit, and all the video streamed, cameras are functional and properly aligned with the game tables;
• Maintaining of server equipment (router, Wi-Fi, switch, patch panel);
• Monitoring streaming equipment through graphic and logos;
• Assuring all encoders and media servers are technically functional at all tables;
• Online monitoring on the website to make sure the audio angle of the camera is functional from the player’s perspective;
• Maintenance of workstations: virus cleaning, finding solutions regarding soft/hard problems and instalment of new equipment;
• Keep in touch with the ISP supplier in case of internet connection dysfunctionalities;
• Keep up to date the workstations evidence: users, configurations, rights allocated on folders;
• Search and purchase IT equipment;
• Respond in due time at incidents and secures that there are no violations regarding SLA.
• Experience with DHCP; DNS; Subnets; Domain controller.
• Basic Ubuntu knowledge will be nice to have.