Incident Management Support

E.ON este o companie internațională de energie.Grupul E.ON este unul dintre cei mai mari operatori de rețele energetice și infrastructură și un furnizor de soluții inovatoare pentru 50 de milioane de clienți.

E.ON Dialog Sibiu face parte din grupul E.ON și oferă servicii de consultanță, asistență și vânzări cliențiilor nemți.Alături de alte 5 filiale din Germania, punem satisfacția cliențiilor noștri pe primul loc.

Your profile

Handling of common PC applications (Outlook, Excel, Sales Force, Powercloud)
Good knowledge of English and German
Autonomous in obtaining necessary information
Good coordination skills
Own initiative by thinking about processes and bringing in active suggestions for improvement
Independent, structured and careful way of working as well as the ability to work in a team
Friendly, but also binding, secure communication with customers/users and service providers

Your tasks

Analyzing, editing and monitoring existing error tickets in Salesforce and PowerCloud
Contribution to the clarification of the measures for troubleshooting
Close cooperation with external service providers, 2nd and 3rd level support teams and other project teams to ensure fault clearance processes
Creation of required documentation in common tools (JIRA, PowerBI)

We offer

Competitive salary
Meal tickets
Challenging tasks and working in an international team
Flexible office hours
Work from home possibility