Incident Management Support

Angajator: E.ON Dialog
Domeniu:
  • Customer support - Client service
  • Inginerie
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Sibiu
  • Actualizat la: 01.02.2023
    Scurta descriere a companiei

    E.ON este o companie internațională de energie.Grupul E.ON este unul dintre cei mai mari operatori de rețele energetice și infrastructură și un furnizor de soluții inovatoare pentru 50 de milioane de clienți.

    E.ON Dialog Sibiu face parte din grupul E.ON și oferă servicii de consultanță, asistență și vânzări cliențiilor nemți.Alături de alte 5 filiale din Germania, punem satisfacția cliențiilor noștri pe primul loc.

    Cerinte

    Your profile

    Handling of common PC applications (Outlook, Excel, Sales Force, Powercloud)
    Good knowledge of English and German
    Autonomous in obtaining necessary information
    Good coordination skills
    Own initiative by thinking about processes and bringing in active suggestions for improvement
    Independent, structured and careful way of working as well as the ability to work in a team
    Friendly, but also binding, secure communication with customers/users and service providers

    Responsabilitati

    Your tasks

    Analyzing, editing and monitoring existing error tickets in Salesforce and PowerCloud
    Contribution to the clarification of the measures for troubleshooting
    Close cooperation with external service providers, 2nd and 3rd level support teams and other project teams to ensure fault clearance processes
    Creation of required documentation in common tools (JIRA, PowerBI)

    Alte informatii

    We offer

    Competitive salary
    Meal tickets
    Challenging tasks and working in an international team
    Flexible office hours
    Work from home possibility