COSTUMER SUPPORT ADVISOR
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.Cerinte
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, Holland & Barrett, B&Q, KFC and Big Bus Tours.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Our client is the world’s largest companies of vacuum cleaners and kitchen appliances.
Your role entails offering top customer experience and service for order, billing and payment processes
You’ll have exceptional knowledge of the brand and , quick thinking and top communication skills will be critical to your success.
At Ascensos you have the opportunity to become part of a growing, sprawling company, filled with opportunities for you to take advantage of: training programs, internal recruitment for middle management and administrative departments.
This job is for you if you have:
Graduated High School or University
Native level/fluency in English or at least B2 both verbal and written.
Experience in BPO/call center environment-at least 6 months (All channels – voice, email, chat)
Experience working with various IT Systems
Advanced level of MSOffice, Internet browser
Multitasking and comfortable using multiple platforms
Ability to learn in a fast-paced environment
Excellent Communication and customer focus (both verbal and written).
Great team spirit but the ability to also be independent, like every superhero should.
Problem solving, investigative and multi-tasking skills with highest attention to detail.
Solving cliеnt's rеquеsts via inbound & outbound calls (mostly) and emails
Providing solutions rеgаrding order & dеlivеry, billing & payment, warranty issues
Ensuring аll communicаtion is hаndled professionаlly аnd promptly
Demonstrating strong product knowledge to еnsurе all customers queries are answered
Building rapport with customers and providing exceptional service
Start date: MID DECEMBER 2022
Work schedule Monday-Sunday 10:00-19:00/13:00-22:00
PLEASE NOTE : The role is office-based and after a while, depending on your results, it can be remote.
Length of training: 10 days
What We offer:
Medical insurance after 3 months.
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
Full training & support.
Access to our Learning & Development Talent SPA.
Extra vacation day for your birthday and a duvet day to relax!
Vacation days which increase with your seniority.
‘Refer a Friend’ scheme with a bonus
Annual ‘Archie Star Awards’ Party.
‘Employee of the Month’ Awards.
Regular fun team building sessions.
A diverse & inclusive working , state-of-the-art office space in central Bucharest.