Appointment Executive

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Employer: Hays Romania
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Sales
    • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
    • Updated at: 20.02.2023
    Remote work: On-site
    Short company description

    Requirements

    Nivel de limba engleza conversational;
    Studii finalizate;
    Competente informatice;
    Atitudine orientata catre client;
    Abilități de comunicare;
    Reprezinta avantaj experienta intr-un rol de call centre sau in zona administrativa.

    Responsibilities

    Introducerea programarilor confirmate in sistemul electronic al centrului de retail; Monitorizarea in mod constant a indicatorilor de performanta a programarilor; Programarea concediilor de odihna ale tehnicienilor conform cu documentele aprobate si actualizarea in sistemele interne.
    Informarea managerilor cu privire la toate reintoarcerile in service si reparatiilor repetate; a urma procedurile in cazul reintoarcerilor in service si a reparatiilor repetate in vederea asigurarii unui tratament special in aceste situatii;
    Completarea rapoartelor;
    Actualizarea informatiilor in sistemul intern;
    Gestionarea Centralei Telefonice si preluarea tuturor apelurilor ce au legatura cu service-ul;
    Ofera consultanta clientilor.

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