People Operations Specialist

Booking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.

As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com.

We’re looking for a Specialist People Operations to join Booking Holdings’ People team. As a Specialist People Operations, you will be responsible for providing high quality support to our Booking Holdings colleagues as a first line of support for employee queries, as well as through the administration of employee changes across the hire-to-retire cycle. In this role, you will stay closely connected to key stakeholders, and leverage the data and feedback from our colleagues’ queries to continuously improve core Operations processes and ways of working.

Employee experience is kept at the center of the Specialist role.

The role will be based in Bucharest, Romania and report to the Booking Holdings COE HR Lead, with a secondary functional reporting line to the Regional Manager People Operations at Booking.com.

To be successful in this role, you will need to demonstrate the ability to work independently, as well as be a strong team contributor towards our Booking Holdings and Booking.com People stakeholders. Interpersonal skills, strong communication and the proven ability to work accurately with tight deadlines in a dynamic environment are a must. Our colleagues are some of the best and brightest and working with them will be both challenging and rewarding. So, if you can do it all with a smile and a great attitude, that will be a huge plus!

B.skilled

Bachelor degree or equivalent job experience;
2-3 years of relevant experience in People Operations in Romania;
Experience partnering with internal and external stakeholders across the HR functions;
Strong understanding of HRIS systems, Workday experience preferred;
Excellent communication skills in English and Romanian;
Ability to work effectively as an individual and as a team member;
Demonstrated strong analytical skills, attention to detail and accuracy;
Passion for continuous improvement of our service to employees as well as of our core processes;
Ability to manage work in a fast-paced, dynamic environment;
A flexible, positive and problem-solving mindset; versatility to adapt to changes from Booking Holdings Romania S.R.L. and Booking.com International BV.

B.responsible

Ensure employee queries are resolved as tier 1 support within agreed upon SLAs, Objectives and KPIs;
Partner with key stakeholders on employee queries requiring input and guidance from them;
Administers employee changes across the hire-to-retire cycle in our People Systems;
Ensures employee documentation is provided to employees in line with established SLAs, as well as stored as per the relevant legal guidelines and process;
Liaise with external (payroll) provider to safeguard correct employee registration with local authorities;
Continuously seek ways to improve existing processes, including systems and tooling to fit with evolving requests from the business and drive efficiency;
Ensure accuracy and timeliness of monthly payroll report validations to safeguard correct monthly payout;
Execute processes, procedures and documents in line with standard operating procedures as well as compliant with global & local employment law and legislation;
Seek out and implement alignment in core People Ops processes across BHI and B.com;
Provide training to new hires, stakeholders and employees on People Ops processes;
Partner with relevant stakeholders to ensure relevant HR content and guides remain up to date;
Act as People Ops project member in BHI and/or People Department initiatives
Is responsible for the day-to-day operations of their account.

Benefits:

Health insurance
Prepaid medical subscription (Regina Maria)
Meal vouchers (20 RON/ticket)
25 days annual leave
Birthday day off
Work-from-home allowance
Home office one-time bonus
Summer break
Gym subscription