Source To Pay Service Delivery Lead
Acest job nu mai este activ!Vezi toate job-urile AECOM active.Vezi toate job-urile Source To Pay Service Delivery Lead active pe Hipo.roVezi toate job-urile in Banci active pe Hipo.roVezi toate job-urile in Contabilitate Finante active pe Hipo.ro |
Angajator: | AECOM |
Domeniu: |
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Tip job: | full-time |
Nivel job: | peste 5 ani experienta |
Orase: |
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Actualizat la: | 26.01.2023 |
Remote work: | On-site |
Cerinte
Proficiency with Coupa, Oracle, CLM and other EFP systems preferred
Solid working knowledge of the procure to pay applications
Strong leadership, analytical, financial and negotiation skills
Effectively and expertly communicate with internal customers and suppliers both verbally and in writing
Comprehensive understanding of PO process and order to payment processes
Demonstrated problem solver and strategic thinker
Advanced PC skills (Excel, PowerPoint, Word, etc.)
Overall process leader managing the S2P processes and systems with an eye towards continuous improvement
Develop KPI’s that not only meet but exceed the service standards set by the Service Level Agreement
Provide a quality check function for the team while working to improve financial compliance across AECOM
Manage the day-to-day operations of the S2P processing teams to ensure appropriate service levels are provided to supported regions
Track, monitor and report on service delivery metrics; ensure concise and comprehensive documentation of all services performed, and identify process variances and anomalies
Develop and maintain strong relationships and frequent communications with stakeholders to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction.
Lead the process improvement implementation of the S2P organization
Drive process design and the requirements for the sub-processes
Establish standards to ensure consistency and maximize efficiency of the process
Ensure compliance to standard processes ensuring that any deviations from process are addressed and monitored to reduce risk
Monitor compliance of standards and policies across xx GBS Center
Escalate issues as needed
Recommend policy and procedure changes
Suggest improvements to processes and support the implementation of any new processes
Develop training plans and communication plans as required
Analyze quality assurance processes to monitor customer satisfaction and ensure policy compliance for S2P Team
Analyze reports for SLA and KPI trends and thresholds for baseline measurements
Report out on metrics to the Team Lead
Refine KPI’s for monitoring operational reporting and drive improvements
Monitor trends and anticipate potential problems for proactive resolution
Manage staffing, including recruitment and evaluation
Determine learning and development needed for Team Leads
Assists in the evaluation of disputes with vendor
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