MS Automated Operations Engineer

Employer: Ericsson
Domain:
  • Customer Support - Client Service
  • Engineering
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.12.2022
    Short company description

    Our vision and purpose: “Our purpose is to empower an intelligent, sustainable and connected world. For more than a century, we have been putting smart tools in the hands of people in every sector of our society, creating intelligent technologies that drive positive change. We remain committed to this effort, leaving no one behind.” - Börje Ekholm, President and CEO, Ericsson

    So..who is Ericsson today and, how does it support you and the community?
    In a world that is increasingly complex, we are on a quest for easy. We are creating game changing technology that is easy to use, adapt and scale, enabling our customers to capture the full value of connectivity.
    Find out how our IoT, 5G and automation technology stands ready to unlock a wave of new value




    Requirements

    A powerful desire to learn about telecommunication networks or have some experience with telecommunication.

    Proficiency in English

    Willing to learn Spanish

    Availability to work in shifts (day and night);

    Perseverance, initiative, self-confidence, and practical spirit.

    Responsibilities

    Be the first point of contact for specific software and hardware solutions delivered to customers.

    Be responsible for opening trouble tickets, initiation of the critical issue of incidents, and receiving orders requests from the customer in various types of applications.

    Be in charge of alarm monitoring in IT/Telecom networks.

    Offer support to the field engineers during their actions (by phone and e-mail)