MS Automated Operations Engineer

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

A powerful desire to learn about telecommunication networks or have some experience with telecommunication.

Proficiency in English

Willing to learn Spanish

Availability to work in shifts (day and night);

Perseverance, initiative, self-confidence, and practical spirit.

Be the first point of contact for specific software and hardware solutions delivered to customers.

Be responsible for opening trouble tickets, initiation of the critical issue of incidents, and receiving orders requests from the customer in various types of applications.

Be in charge of alarm monitoring in IT/Telecom networks.

Offer support to the field engineers during their actions (by phone and e-mail)