Phone Advisor Trainee w French (4h/8h)

Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe region.

In 2020-2022, Michelin Romania obtained the Top Employers certification, from the renowned Top Employers Institute, for its Human Resources processes and policies, created for the benefit of its employees.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.



Michelin Romania SA, as data Controller, will process the data pursuant to the General Data Protection Regulation no. 679/2016 for the purpose of recruiting and selecting candidates.
Under the Regulation, you have the right of access; the right of rectification or right to erasure; the right to restriction of processing; the right to be notified about rectification or erasure of personal data or restriction of processing; the right to object and the automated individual decision-making; the right to lodge a complaint with the competent national supervisory authority and before the competent courts; the right to restriction of processing and the right to data portability. You may exercise these rights by writing to us at 10 Sos. Bucuresti-Nord, Global City Business Park, Building O1, 3rd Floor, Voluntari, Ilfov County.

Before sending us any personal data, please consult the complete and permanently updated information regarding the processing of personal data included in the Data Processing Policy available on our website.

Let’s talk, if:

You are a student or fresh graduate;
You are fluent in English and also in French;
You have call center experience (is considered a plus);
You want to learn and practice French by working with native colleagues;
You are interested in developing yourself;
You take pride in your team spirit;
You have strong communication skills;
You bring creativity to the table, to develop new ideas and approaches;
You are familiar with: Microsoft Office Package.

As an Phone Advisor Trainee, you will:

Learn intensively about Michelin, our products and way of doing things;
Put that knowledge into practice, in real business scenarios;
Provide support to the Michelin employees in France regarding the equipment of their tires
Process the tires requests (first equipment, replacement, and wear) coming by phone or email, according to the eligibility rules of the company, the technical choice of the tires, the availability of stock and legislation in force
Collaborate with the internal and external stakeholders for the invoicing process
Update each employee’s profile according to the last equipment data and visit in a fitting center
Check and close the files of the employees after their departure from the company

What we’re offering:

Learning opportunities that will help you develop your competencies for the future;
Real business challenges;
Attractive salary and benefits package;
A flexible schedule, with the possibility to work from home (hybrid);
An experienced mentor to guide you;
12 month, full time or part time, paid internship with promotion opportunity in the HR Department .

How we recruit:
Once you submit your application, one of our recruiters reviews it. If your profile fits our role:
We have a phone call to get to know each other;
We hold assessments to see your language skills and competencies;
We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.