Order to Cash with German

An de an am dezvoltat parteneriate de business puternice cu cele mai reprezentative companii din România. Bazându-ne pe nevoile locale ale clienților noștri, am deschis noi branch-uri în orașele mari din România, ajungând la un număr de 15 sucursale.

În anul 2017, Adecco România a intrat în cel de-al șaselea an în care este lider local de piață, adăugând continuu noi servicii și dezvoltându-le pe cele existente în strânsă legătură cu complexitatea mediului de business. Poziția de lider în termeni de turnover anual, număr de angajați temporari și poziții de permanent placement închise, este în același timp atât o realizare, cât și o responsabilitate. Acest status ne dă oportunitatea de a inova în termeni de sub-servicii HR și de a aduce valoare adăugată partenerilor noștri prin fiecare proiect HR.

În acest moment, Adecco România oferă servicii HR 360 de grade, începând cu studiile salariale care au ca scop furnizarea de informații exacte legate de piață și finalizând cu serviciile de outplacement.

 Strong working knowledge of Accounts Receivable- Collection management in a service environment.
 Strong analytical and problem-solving skills.
 Effective and customer-oriented communication
 Self-starter and proactive approach
 Good organizational skills with attention to detail.
 Intermediate in Microsoft Office with intermediate Excel skills (VLOOKUP, Pivot Tables and other formulas), Expert level Excel skills preferred
 Ability to summarize issues and root cause in a clear and appropriate manner.
 Adaptability and flexibility in a fast-paced environment with shifting priorities
 Can do attitude
 Best practices sharing approach

As Order to Cash Credit Control Agent you play an integral role by handling interactions with customers and internal departments in attempting to resolve delinquency and issues directly impacting Mood Media customers. Credit Controllers are responsible for maintaining good customer relations while collecting on delinquent balances. Must be results oriented and enjoy the challenge of meeting or exceeding goals
You are responsible for meeting productivity goals and KPIs, complying with company standards and generally performing the essential functions of your position.
Essential Job Functions and Responsibilities:
 Full responsibility for managing a portfolio of accounts to meet cash collection targets and positively contributing to overall departmental targets
 Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas.
 Full adherence to defined collection process and ensure proper communication and visibility over all actions taken in alignment with the process before escalating to higher management the accounts
 Provide invoice copies when requested and regularly statements of accounts to customers
 Follow up internally with other department so that you can provide resolutions to clients on their queries
 Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary.
Review aging report (portfolio) and decipher plan of action.
 Maintain accounts receivable past due balances at or below an acceptable level communicated by the direct manager and in alignment with defined targets.
 Communicate internally with various departments to answer questions or discrepancies that clients may have.
 Daily availability to respond to customer calls and to call customers to collect as per defined targets
 Reporting on account aging to the Credit Control Supervisor.
 Capture customer disputes and follow up until resolution, negotiate repayment plans, and perform detailed account reconciliations as requested (ad hoc or monthly, quarterly, yearly)
 Troubleshoot and solve customers’ issues
 Root cause analysis performed on issues and solutions proposed to avoid it in the future
 Ensure accurate and effective communications with customers and internal departments and colleagues
 Refer delinquent accounts to third-party collections.
 Act and deliver against the cross back up planning communicated by the direct manager and ensure proper knowledge on defined activities in scope
 Document day to day activities (standard and non-standard) in working procedures and maintain the documentation up to date constantly
 Submit improvement ideas and provide all necessary support for their implementation
 Deliver against daily tasks and responsibilities in deadline and following the given instructions
 Collaborate with internal/external team members to achieve the highest levels of efficiency and automation
 Ensure compliance with depart ental procedures and policies, and recommend efficient procedures to accomplish departmental goals.
 Contribute to writing of procedures
 Ensure data confidentiality, in accordance with internal procedures;
 Active participation in one-on-ones and team meeting
 Participating in performance management process and integrating received feedback on performance in future actions
 Brings to the knowledge of the direct manager any behavior that does not comply with the internal procedures
 Displays an ethical, decent, honest and correct behavior among colleagues and in relation to other partners in the organization;
 Respects and promotes the company's image and code of conduct, internal regulations and procedures
 Other duties as defined by management