Site Reliability Engineer – Core Platform

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Solid experience in at least one programming language. We use Java, Python, Go, Ruby, Perl;
Experience with building, operating and maintaining scalable distributed systems, and with operations automation;
Experience with Infrastructure as Code technologies;
Knowledge of cloud computing fundamentals;
Solid foundation in Linux administration and troubleshooting;
Understanding of Service level agreements and objectives;
Additional experience in OpenStack, Kubernetes, Networking, Security or Storage is desirable;
Monitoring / observability technologies like Prometheus, Graphite, Grafana, Kibana, Elasticsearch are a plus;
Good interpersonal skills
Proficient command of the English language, both written and spoken

Building software applications
Is responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business area
Is responsible to write readable and reusable code by applying standard patterns and using standard libraries
Is responsible to refactor and simplify code by introducing design patterns when necessary
Is responsible to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategy
Is responsible to maintain data security, integrity and quality by effectively following company standards and best practices
End to End System Ownership
Is responsible to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violated
Is responsible to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocs
Is responsible to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworks
Is responsible to independently manage an application or service by working through deployment and operations in production
Software Systems Design
Has sufficient knowledge to evaluate possible architecture solutions by taking into account cost, business requirements, technology requirements
Has sufficient knowledge to describe the implications of changing an existing system or adding a new system to a specific area, by having a broad, high-level understanding of the infrastructure and architecture of our systems
Has sufficient knowledge to help grow the business and/or accelerate software development by applying engineering techniques (e.g. prototyping, spiking and vendor evaluation) and standards
Has sufficient knowledge to meet business needs by designing solutions that meet current requirements and are adaptable for future enhancements
Technical Incident Management
Is responsible to address and resolve live production issues by mitigating the customer impact within SLA
Is responsible to improve the overall reliability of systems by producing long term solutions through root cause analysis
Is responsible to keep track of incidents by contributing to postmortem processes and logging live issues
Automation and toil reduction
Is responsible to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scaling
Is responsible to reduce cost of operations and maintenance by leveraging new technologies, automation, and partner with vendors to ensure we stay current
Is responsible to reduce human labour by writing small software features that address availability, scalability, latency and efficiency
Monitoring and Alerting improvements
Is responsible to review and verify performance of production systems and network infrastructure by continuously monitoring appropriate observability metrics, business KPIs and capacity planning
Is responsible to improve application reliability by partnering with development teams to advise on setting appropriate observability metrics
Architectural Guidance
Has basic knowledge to advise product teams towards a technical solution that meets the functional, non-functional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscape
Has basic knowledge to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder
Critical Thinking
Is responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking.
Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale.
Continuous Quality and Process Improvement
Is responsible to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards.
Is responsible to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance.
Effective Communication
Is responsible to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audience
Is responsible to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listening
Is responsible to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques

Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
Working in a fast-paced and performance driven culture
Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
Competitive compensation and benefits package
Vast amounts of data to validate your ideas and the opportunity to experiment with real users.