COSTUMER SERVICE ADVISOR ENGLISH

Employer: Ascensos Contact Centre
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 27.11.2022
    Short company description

    Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

    Requirements

    Join #theAteam!

    You’ll be learning from the best while working on one of the most innovative projects to deliver excellent customer experience for our world-leading client in tech support.
    And no need to worry if you don’t have lots of experience, we have the best training program ready for you. :)

    Who we are - The Superhero Team:

    #theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
    It’s the unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.

    There‘s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make theAteam the best!

    This job is for you if you have:

    Graduated High School or University
    Native level/fluency in English or at least C1 both verbal and written.
    Experience of 6-8 months in BPO/call center environment
    Positive attitude & excited to discover new CX approaches;
    Excellent Communication and customer focus (both verbal and written).
    Great team spirit but the ability to also be independent, like every superhero should.
    Problem solving, investigative and multi-tasking skills with highest attention to detail.

    Responsibilities

    Main responsibilities:

    Solving cliеnt's rеquеsts - voice project (inbound calls).
    Offering support to customers for a telephony/internet/tech company
    Troubleshooting technical issues with regards to SIM cards, mobile phone or services, internet services, routers, etc
    Log in extraordinary technical issues or any dissatisfied customers
    Ensuring аll communicаtion is hаndled professionаlly аnd promptly
    Demonstrating strong product knowledge to еnsurе all customers queries are answered
    Building rapport with customers and providing exceptional service
    Work schedule Monday-Sunday local time with operational hours: 08:00-00:00, in shifts and on weekends by rotation (minimum 2 weekends)
    Training length: 2 weeks

    PLEASE NOTE: Work from home after the first 10 weeks

    Other info

    Benefits

    Competitive salary
    ​Stability and opportunities to grow - permanent contract and advancing options
    Multicultural environment
    Medical insurance with Medicover after the probation period.
    Meal tickets from the start
    Referral Bonuses
    Holiday bonuses
    Specialization training and training platform
    Extra vacation days increasing with seniority
    Extra free days (for birthday and Duvet day)
    Corporate Social Responsibility activities
    Modern and central office, near Piata Muncii