System Expert (Software Engineering)

AdsWizz is the leading global on-line audio and video advertising solution provider, headquartered in California and with Offices and IT Development Centers across the United States and Europe.
We power some of the most well-known on-line radio, music platforms and broadcasting groups. If you listen to services like iHeart Radio, Apple, TuneIn, Absolute Radio, Digitally Imported, NRJ, RTL, Kiss FM, Antenne Bayern, Capital FM, SKY.FM, WNYC New-York Public Radio and Deezer, then chances are that you have already met us and been exposed to our technology. So why not take the next step and join us?

How you’ll make an impact:
AdsWizz is hiring a System Expert based in our Center of Excellence in Bucharest, Romania.
As a System Expert, you will be on the frontline of Adswizz’s customer care and support. This champion will resolve complex technical issues with enthusiasm, composure under pressure and a customer first attitude. S/he should be comfortable translating complex technical issues into language that all levels of tech aptitude can understand.

The System Expert focuses on handling inbound escalations/inquiries that range from simple best practices to digging into our platform tech - simply help us be the best in tackling client’s needs.

What are we looking for:
As a System Expert you will play a central role in the delivery and maintenance of our technology to key online radio stations and music streaming services. In this role you will interact with:
● our Technical Account Managers and Solution Engineers that advise our customers on our products, You will help devise solutions with our Technical Account Managers and Solution Engineers for our customers. You will act as an expert in a specific product line and engineer the deployment and configuration of our products.
● the support team, which will reach out to you as expert of our solutions whenever they come across challenging technical questions or technical incidents. Mind that you will not be front-line for support operations. So the job does not involve 24/7 on duty responsibilities.
● our Product Managers and Development engineers that create new, kick-ass products which revolutionize our industry. You will help them integrate feedback from customers and operational knowledge.

What you’ll need:
● Bachelor’s degree from a leading Technical University: Computer Science, Mathematics, Business IT, or related discipline
● Excellent verbal and written skills in English as well as in local language
● Very good combination of operational background and business acumen.
● Proven professional and technical experience
● Ability in understanding systems architectures
● Familiar with Cloud concept and technology
● Experience with Linux/Unix environments
● Experience with SQL and mainstream databases (MySQL, Oracle etc.)
● Experience with APIs
● Team working abilities
● Complex problem-solving skills and time management
● Solid organization and excellent project management skills with the ability to manage multiple projects at once.

The following represents an asset:
● Master’s degree from a leading university: Computer Science major or technical field is preferred
● Fluency or written understanding of any other European languages
● Hands on experience with software deployment, IT operations or Customer Support
● Hands on experience with streaming servers
● Hands on experience with Amazon services (ELB, EC2 ...)
● Experience with ticketing systems
● Experience with emerging audio/video streaming technologies

What you’ll do:
● Assist tech support team with customer escalations
● Perform technical investigations, determining the root cause and provide/propose solutions
● Audit existing setups and validate integrations
● Build configurations for streaming servers based on specific parameters
● Deploy new cloud and streaming integration projects using different types of ad detection and ad insertion techniques
● Create and modify radio stations and podcasts, configure the real time metrics integration
● Connect supply to demand partners using different methods
● Configure specific ad targeting segments
● Manage and resolve tickets logged in by internal teams on AdsWizz products within the defined Service Level Agreement and Key Performance Indicator targets
● Contribute to knowledge management content creation and maintenance (create and maintain knowledge-base articles and documentation)
● Work with highly diversified international teams

Our offer – what’s in it for you:
● Casual & friendly working environment with opportunities to impact the company with your ideas and involvement
● Technology diversity, interesting technical exposure in building the best ad-tech product on the market
● Corporate annual bonus system
● Individual trainings budget to use as you like for skills improvement
● Sport bonus for activities such as gym, dances, yoga, etc.
● Meal tickets
● Gift cards for special events (e.g.: Easter, 1st of June, 8th of March, Christmas)
● Day off on your birthday (or within that month if it falls on the weekend)
● Private medical subscription to keep you healthy
● Private Pension Fund Pillar III – pro rata, corresponding to the employee's working period
● Bookster subscription
● Good hardware devices (new laptops / Mac’s, displays etc.)
● Parking lots at Sky Tower – 50% co-funded by the company
● Team buildings – to keep that flame alive

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Who We Are:
SiriusXM and its brands (Pandora, Stitcher, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SXM Media spans across leading owned and operated audio platforms Pandora, SiriusXM and Stitcher; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.

About AdsWizz
AdsWizz Inc. has created the end-to-end technology platform that is powering the digital audio advertising ecosystem. AdsWizz is the underlying monetization solution for well-known music platforms, podcasts and broadcasting groups worldwide. Through dynamic ad insertion, advanced programmatic platforms, and innovative audio formats, AdsWizz efficiently connects buyers and sellers for digital audio and podcast advertising. AdsWizz is owned by SiriusXM, and is headquartered in San Mateo, California, with a Technology Development Hub in Bucharest, Romania.