Telemarketing Senior Specialist

Metropolitan Life este parte a MetLife, Inc. (NYSE: MET), una dintre cele mai importante companii de servicii financiare din lume, oferind asigurări, anuități, beneficii pentru angajați și gestionarea activelor pentru a-și ajuta clienții individuali și instituționali să pășească cu încredere în viitor. Fondată în 1868, MetLife are operațiuni în peste 40 de piețe la nivel global și deține poziții de lider în Statele Unite, Japonia, America Latină, Asia, Europa și Orientul Mijlociu.

În România, Metropolitan Life are peste 25 ani de activitate pe piața de asigurări de viață. Peste 4 milioane de clienți beneficiază de asigurări de viață și pensii private obligatorii oferite de Metropolitan Life la nivel local

• University Degree.
• Experience working in Call Center companies in insurance or other relevant industry
• Sales expertise;
• Excellent communication and interpersonal skills by creating formal and informal collaborations
• Proficient English skills (both writing and reading)
• MS Office - Strong knowledge
• Good organizational skills, attention to details and ability to work under pressure
• Orientation towards the client, identifying his needs and finding solutions to increase the degree of loyalty
• Responsibility and compliance with deadlines
• Project management knowledge or experience is a plus

• Responsible for managing part of DtC sales & retention activities in line with MetLife policy and procedures, local regulation and compliance with ethics to ensure customer satisfaction
• Responsible for meeting the DtC financial targets

Telemarketing Management:

• Interfaces closely with product and marketing departments as well as other stakeholders to launch new campaigns or projects.
• Uses data driven examples to optimize telesales and telemarketing operations.
• Maintains and updates procedures in line with legal and compliance.
• Maintains relationships with external Call Centers and increases the efficiency
• Achieve KPI’s and Production included in the budget.
• Creates and follows up a quality plan that enables to assure the high quality of our sales
• Prepares and implements projects, campaigns and other activities aimed to maintain the portfolio entrusted with the Business Partners;
• Prepares and controls the results and the quality reports with an agreed frequency;
• Prepare the needed documentation for each assigned DtC Campaign.
• Search and propose methods to stimulate sales through this distribution line in order to increase sales (competitions, sales script optimization, workshops, etc.);
• Performs product training when it's necessary.

What we offer:

• Friendly environment with multiple career development opportunities
• Inclusive and multicultural team where you can create impact with your innovative ideas and creative personality
• Various learning & development programs, adapted to your needs and goals
• Benefits (flexible hours, meal tickets, private medical subscription, insurance policy, Bookster subscription, discount on dental services, additional holiday based on seniority)
• Attractive salary and yearly additional compensation, according to your performance and support for the team
• Good location – close to public transport stations (bus & subway) & remote working capabilities