Implementation Consultant - Global Payroll (English)

Employer: Automatic Data Processing (ADP) Romania
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Management - Consulting
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 26.11.2022
    Short company description

    Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

    Requirements

    Job Summary:

    He/she is the client's privileged partner in the implementation process, working closely with Celergo's global partners to help the client analyze and implement payroll regulations in accordance with legislation and guarantee the highest level of service.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education Bachelor's degree from a college or university.
    Experience Two to five years related experience and/or training, preferably in a service environment.
    Other Skills and Abilities
    Bilingual Language skills are preferred
    Project management certification a plus
    Reports & Performance Metrics:

    On time delivery of assigned projects
    Quality control reports
    Utilization rate


    Training:

    Implementation process training
    Product training (CGC platform)
    Multiple country payroll training

    Responsibilities

    Responsibilities:

    Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

    In this respect, he/she must carry out the following actions:

    Analysis of the client's organisation (information channel, interface, etc.)
    Configuration of regulatory settings in the global ADP platform (CGC)
    Develop, test, and optimize the IS according to the customer's specifications
    Organize and support meetings with key stakeholders as needed to review project status, discuss and review issues
    Assist with the development of project plans, milestones, and timelines to baseline tasks required for projects
    Responsible for providing status reporting and providing responsive feedback to management and senior leadership
    Provide action plans and issue resolution, as appropriate
    Responsible for tracking projects and managing project communication activities
    Explain payroll (compensation, benefits etc) and its financial implications to clients
    Clearly explain country specific payroll issues to clients
    Train clients through online demonstrations using our payroll technology
    Serve as a point of contact for client inquiries, invoicing, and client-impacting issues throughout implementation
    Assist with internal projects such as preparing proposals, customer presentations, and marketing efforts
    Provide perspective, input, and support to marketing & acquisition operations, and invoicing departments on customer-related issues
    Review Excel documents and verify figures using basic accounting knowledge
    Interact and communicate with international partners to clarify country specific items
    Relay pertinent payroll information to our global partners in a timely manner
    Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, to optimize quality of service, business growth, and customer satisfaction
    Excellent verbal and written communication skills as well as strong presentation and interpersonal skills
    Ability to work under pressure while maintaining a professional demeanour
    Ability to problem - solve and seek alternative solutions
    Travel to client location when required