Veeam Backup for Cloud & Service Providers Engineer
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Employer: | Veeam Software |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 14.12.2022 |
Remote work: | On-site |
At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.
We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.
Qualifications
What we expect from you:
- Fluent English (reading/writing/speaking);
- Good knowledge of Windows Server OS and systems administration;
- Good knowledge of TCP/IP;
- Good knowledge of Microsoft SQL;
- Experience with any of the following will be a plus: Linux / vSphere / Hyper-V / Powershell / SAN;
- Experience in troubleshooting will be a plus;
- Demonstrate analytical and problem solving skills;
- Ability to quickly learn, understand and explain technical information;
- Ability and desire to take ownership of client issues through resolution;
- Excellent time management skills;
- Ability to work in a fast-paced environment
Additional Information
- Benefit from excellent rewards & competitive compensation;
- Welcome bonus in the amount of 2 monthly gross salaries;
- Premium private health insurance modules for you and your children;
- Personal time off plan to reward your loyalty, and additional 24 working hours for volunteering activities;
- Meal vouchers;
- Create your own benefits package including access to more than 5000 choices;
- Grow your career with ongoing training programs, online learning platforms, Bookster, and many other programs helping you to develop your knowledge and skills set;
- Feel Veeamazing with our wellness program, company-sponsored activities & organized team sports;
- International environment with culturally diverse atmosphere and exposure to large projects.
In addition, when we'll be back at the office, please include this one too:
- Enjoy modern facilities & free refreshments like snacks, fruit, and delicious coffee.
Job Description
Your tasks will include:
- Handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;
Fortifying client relationships focused on 100% customer satisfaction;
Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers;
Performing troubleshooting and analysis, including log file investigation.
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