IT Application Support Engineer

Angajator: IDEMIA Romania
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 29.09.2022
    Scurta descriere a companiei

    IDEMIA, the global leader in Augmented Identity, provides a trusted environment enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space.


    -Bachelor Degree in Computer Science or relevant discipline.
    -Working experience in at least the following domains:
    -System IT deployment
    -Backup / Restore
    -Administration Cloud environment or virtualized environment
    -The ability to design a IT architecture is a plus
    -Autonomous, rigorous, with a high sense of involvement.
    -Used to work in international context (fluent English, intercultural skills).
    -Knowledgeable in project life cycle to understand the constraints of the deployed solution and the teams, and in order to support them.
    -Readiness to work under time constraints and able to adjust quickly to project demands.
    -Missions to traveln4 – 5 times a year, with a duration from some days to 3 weeks. Capacity to travel in MEA, APAC, LATAM and Europe zones (air travel).


    -Train and be coached on the tool -> target end of Q2
    -Take an active part of improvements realization and promotion
    -Improve the Polarion@IDEMIA Confluence with new topics and feedback of the project teams
    -Give Worldwide PSI support on the projects using this tool
    -Integrate an operational PSI project to help the team to use the tool
    -Understand business requirements for access to real-time data via Polarion Reports.
    -Design and develop live-page reports in Polarion
    -Pro-active support Engineers with Polarion reports usage, traceability reports, requirements management
    -Coach the reports creation according best practices, tool performance and aSPICE compliant.
    -Offer online training for Engineering staff regarding Polarion configuration & usage.
    -Understand & drive end-to-end architecture for optimal performance of Reports system
    -Be the gatekeeper for required changes in the reports, with respect to corporate compliance to standard.
    -Explore technologies/solutions for continuous improvements; prime Interface communication the vendor
    -Be the main point of contact for Polarion reports and their usage.
    -Collect feedbacks from users and prepare roadmap of improvements validated with key users
    -Ensure the adequation of Polarion usage regarding End-to-end IDEMIA BUILD methodology (Architecture to Integration to Testing)
    -Keep up-to-date Polarion templates regarding IDEMIA Quality and Process team
    -Install and maintain Polarion on the existing infrastructure.

    RO: Acest job este deschis si candidatilor din Ucraina;
    EN: This job is open to candidates from Ukraine;