Airbnb CX Partner Spanish & English(Work from home)

Employer: TELUS International
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • nationwide
    Updated at: 25.09.2022

    Are you looking for a great career and a place to shine?

    Join us as a Resolution Customer Agent on our Airbnb project!

    Your profile:

    • Ability to write and speak fluently, clearly and concisely in Spanish and English
    • Availability for a full-time schedule, in shifts covering 09:00 AM - 01:00 AM, Monday - Sunday, 5 days/ week
    • Excellent problem-solving abilities
    • Empathetic and can communicate in a caring and friendly manner
    • Strong time management skills and motivation to exceed expectations
    • Enjoy working in a fast-paced environment
    • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    • Strong team spirit with passion and drive to help users and deliver the best in customer service.
    • High level of mediation and composure
    As a Customer Support Agent:
    • You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.
    • You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.
    • You’ll be the face of some of the world’s top brands!
    • Are you looking for a great career and a place to shine?

    We offer:

    - Stable job - permanent labor contracts
    - Above-average fixed salary, performance bonuses
    - Monthly meal tickets
    - Gym subscriptions reimbursement, after the trial period
    - International career - paid training and international career opportunities
    - Multilingual exposure - improve your spoken and written language skills
    - Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
    - Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
    - Private medical insurance coverage
    - Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more

    RO: Acest job este deschis si candidatilor din Ucraina;
    EN: This job is open to candidates from Ukraine;