Dutch Customer Support Associate in Bucharest!

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Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.08.2022
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    • Fluent Dutch and Conversational level of English Language
    • University degree
    • At least 6-12 months’ work experience – basic customer service will be acceptable
    • Attention to details
    • Ability to solve urgent matters and work under pressure
    • Previous experience in a call centre/transaction or customer service process would be an advantage

    Responsibilities

    • Attend and respond to incoming calls and emails accurately and in a consistent, professional,
    customer-focused manner
    • Log incidents accurately and document all call information according to standard operating procedures
    • Implement knowledge acquired during training to research, identify, escalate and resolve consumer
    queries and complaints
    • Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
    • Keep all company information which includes customer information confidential and secured
    • Ensure compliance to all company policies and procedures

    Other info

    • Christmas bonus
    • Medical subscription
    • Life insurance
    • Annual merit salary increase based on performance,
    • Monthly budget for Flexible

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.