Customer Experience Lead Specialist

Humangest Romania este parte a grupului SGB Humangest Holding, grup cu capital integral italian, specializat in consultanta in domeniul resurselor umane. Obiectivul nostru este sa oferim partenerilor, candidatii potriviti nevoilor lor, precum si idei inovatoare pentru problemele ce pot aparea in domeniul resurselor umane. Humangest Group iti ofera solutii in gasirea unui loc de munca, atat in cadrul echipei noastre, cat si in cadrul companiilor client.

What we are looking for:

• Must have completed Post-Secondary education
• Preferred minimum of 3 years’ experience in a Customer Services environment, preferably with contract administration expertise;
• Ability to interact with a wide variety of customers in various countries;
• English & German proficiency;
• Knowledge of ERP – SAP, Siebel;
• Good standard of ability with Microsoft Office applications

Your responsibilities will be:

• Proactive engagement in projects and process transitions;
• Order processing by using company tools;
• Updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment;
• Creating / extending materials in SAP operating system;
• Follow-up on approvals for customer creation/extension/ amendment;
• Offering support to resolve disputed invoices;
• Correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery;
• Applying special price reductions for certain orders requested by the sales department in accordance with company policies;
• Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so;
• Solving issues related to wrong delivery, delays, rejected product returns;
• Creation of goods receipt using specific SAP transactions;
• Preparing the necessary documents to deliver the goods to the final customer;
• Generating invoices, canceling invoices for returned goods and notifying customer and collection department;
• Tracking the delivery dates requested by customers, in close connection with the purchasing department, by providing reports and obtaining 90% of deliveries on time;
• Maintaining a constant flow of communication with the customers and other departments.

• Highly competitive salary;
• Language allowance;
• Meal vouchers;
• Benefits platform;
• Private medical plan;
• Holiday vouchers.