Customer Care Representative with German/French/Dutch

Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

Are you looking for a new opportunity? Apart from English, do you speak German, French or Dutch? Then we want to meet you. We are looking for a new colleague to join our CCR team in Huawei Enterprise Business Group.

Requirements:
• Fluency in English;
• Any of the following languages: German, French, Dutch;
• Customer focused and good communication skills;
• Availability to work on shifts;

Responsibilities:

• Receiving customer requests and dispatching to the technical department;
• Acting as a technical point of contact between the engineering team, customers and partners.

Offer:
• Motivational salary package and annual performance bonus;
• Private Medical Insurance;
• Paid 4 hours leave per month;
• Annual Performance Bonus;
• Holiday bonus;
• Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
• Life time learning environment and tools.


Only suitable candidates will be contacted!


As part of any recruitment process, Huawei Enterprise collects and processes personal data relating to job applicants.
We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.
You’re data is stored in a range of systems and formats. These are included in your recruitment file, in the organization’s HR Management system and in other IT systems. The data is visible to the HR Department, Hiring Manager of each Department and Higher Management of Enterprise Romania GSC.
The information you provided to us will be used for assessing the competency and suitability or our candidates, to decide terms and conditions of any offers and for reporting purposes.
The range of information collected includes: your name and contact details (including e-mail address and telephone number), your gender and date of birth, details of your qualifications, skills, experience and employment history (including start and end dates with previous employers), information about your current level of remuneration, including benefit entitlements, your nationality and entitlement to work in Romania, candidate photographs.