Storage & Server Engineer with German

Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.

Requirements:
• Familiar with servers and OS (Windows, Linux, Unix);
• Good understanding about the X86 server;
• Knowledge of SAN storage and protocols (FC, RAID, FCOE);
• Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
• Strong troubleshooting skills (able to analyze debug outputs and logs);
• Able to determine problems and deliver known solutions with a high level of customer satisfaction;

Responsibilities:
• Handling customer service requests from all Europe for our IT products (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more) by providing customer support from the physical layer up to the application layer;
• Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
• Effectively utilizes moderate to complex lab setups to recreate and solve problems;
• Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.

Offer:
• Motivational salary package and annual performance bonus;
• Private Medical Insurance;
• Paid 4 hours leave per month;
• Annual Performance Bonus;
• Holiday bonus;
• Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
• Life time learning environment and tools.

Only suitable candidates will be contacted!


As part of any recruitment process, Huawei Enterprise collects and processes personal data relating to job applicants.
We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.
You’re data is stored in a range of systems and formats. These are included in your recruitment file, in the organization’s HR Management system and in other IT systems. The data is visible to the HR Department, Hiring Manager of each Department and Higher Management of Enterprise Romania GSC.
The information you provided to us will be used for assessing the competency and suitability or our candidates, to decide terms and conditions of any offers and for reporting purposes.
The range of information collected includes: your name and contact details (including e-mail address and telephone number), your gender and date of birth, details of your qualifications, skills, experience and employment history (including start and end dates with previous employers), information about your current level of remuneration, including benefit entitlements, your nationality and entitlement to work in Romania, candidate photographs.