Business Process Analyst

The Business Process Analyst role will support the Technology Change Strategy Centre of Excellence to deliver global and cross functional Operational Excellence initiatives aligned to the strategic objectives of LSEG and support in the development of Centre of Excellence activities in Group Technology

Division: Technology Chief Operating Office, (COO), Change Strategy

Reports to: Director, Technology COO Centre of Excellence (CoE)

Key relationships & committees:
o Business Management Technology
o Technology Portfolio
o HR, Finance

Job Description

The Business Process Analyst role will support the Technology Change Strategy Centre of Excellence to deliver global and cross functional Operational Excellence initiatives aligned to the strategic objectives of LSEG and support in the development of Centre of Excellence activities in Group Technology

Role & Responsibilities

The Technology Centre of Excellence activities requires a business process analyst to help discover, document, and design the business processes and make recommendations of improvements or to simplify way of working. The business process analyst will work with business managers of the relevant groups to ensure that their organizations are designed to successfully implement and operate these processes. There are frequent changes in Technology environment and implementing robust processes to manage these changes is critical to the successful and compliant operation of our business. The business process analyst will work with the relevant business process owners, business managers and CoE Team to:

• Analyse desired business outcomes and identify key process steps and control points
• Assists with obtaining, tracking, and maintaining information from multiple sources for delivery of a correction data flow for workforce data, or other reconciliations of data may be needed
• Facilitate process discovery / design workshops
• Document processes using process maps and business requirements documents
• Quantitatively identify process bottlenecks or inefficiencies
• Recommend new process designs to process owners and other key stakeholders
• Recommend opportunities to improve organisational efficiency and control
• Identify opportunities where tools can support or simplify business processes
• Work with the relevant tool owners to create appropriate sets of requirements
• Support the Business Managers in ensuring ongoing compliance with the LSEG Change framework and reporting requirements
• Educate business users responsible for managing and operating business processes
• Supports the Technology COO Change Strategy, Director Delivery Management CoE in regular reports needed, reviews of the KPIs or other activities

Key skills / attributes:

• Strong data collection and analysis skills
• Ability to process and filter large sets of data points
• Experience of documenting and designing business processes
• Ability to analytically challenge the status quo
• Good communication skills
• Strong personal organisational skills with ability to plan activities within tight deadlines
• Strong problem solving, identifies and resolves issues in a timely manner
• Ability to effectively deal with ad hoc reporting requests
• Excel - intermediate level
• Knowledge of PowerPoint in will be a plus

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career.

We maximise each employee's potential through personal development and through a wide range of learning tools both formal and informal. We believe that remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days' holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events
• Team Buildings

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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