Internship - IP Network Engineer

Angajator: Huawei Enterprise Romania GSC
Domeniu:
  • Inginerie
  • Internship
  • Telecomunicatii
  • Tip job: practica
    Nivel job: Student/Absolvent
    Orase:
  • Timisoara
  • Actualizat la: 07.07.2022
    Scurta descriere a companiei

    Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.

    Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.

    In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.

    Cerinte

     Familiar with TCP/IP & OSI protocol stack;
     Basic knowledge of network technologies and protocols (Vlans, STP, IP, ARP, static routing, dynamic routing);
     FinishedOn-going CCNA courses experience

    Responsabilitati

     Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
     Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
     Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
     Performing network upgrades/ updates in accordance with the Change Management process;
     Provide detailed information on how to set up, configure or upgrade IP products and their features;
     Use trouble ticketing system for tracking customer interactions and fault analysis;
     Identify customers concerns and critical problems based on customer interaction.

    Alte informatii

     Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
     Life time learning environment and tools;
     Hands-on experience and lab testing;
     Great amount of Product Documentation;
     Paid internship