Internship - IP Network Engineer

Huawei (G)TAC Romania focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation. Our teams offer 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish, German) and IT platforms used by our engineers to solve our customers’ problems.

In Romania we have 3 offices located in Bucharest and Timisoara, where we have over 200 employees.

 Familiar with TCP/IP & OSI protocol stack;
 Basic knowledge of network technologies and protocols (Vlans, STP, IP, ARP, static routing, dynamic routing);
 FinishedOn-going CCNA courses experience

 Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
 Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
 Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
 Performing network upgrades/ updates in accordance with the Change Management process;
 Provide detailed information on how to set up, configure or upgrade IP products and their features;
 Use trouble ticketing system for tracking customer interactions and fault analysis;
 Identify customers concerns and critical problems based on customer interaction.

 Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
 Life time learning environment and tools;
 Hands-on experience and lab testing;
 Great amount of Product Documentation;
 Paid internship