French Technical Support

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Employer: PartnerHero
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • Updated at: 20.07.2022
    Short company description

    PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

    How We’re Different

    Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

    Requirements

    What you bring to the table

    1+ year of technical support experience: Preferably supporting customers via phone and chat. 
    Experience installing and uninstalling apps from phones and computers
    Excellent working knowledge of computer configurations and operating systems with the ability to be responsible for resolving technical issues
    Excellent time management, procedural documentation skills, organizational skills, communication skills, and customer care skills
    Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
    Ability to thrive in a dynamic and evolving environment – must be adaptable
    Metrics-driven and proven ability to handle a high volume of customer interactions
    Strong conflict resolution skills and even temperament in challenging situations
    Ability to properly understand and convey tone via spoken and written communications
    Creative problem-solving skills 
    Proactive attitude and ability to work with limited supervision

    Responsibilities

    You’ll Be...

    Providing excellent, friendly, and positive customer support in English and French via email, chat, and/or phone, both on site and remotely
    Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
    Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better 
    Savvy with web, computer, and smartphones
    Able to work independently and collaboratively