Service Desk with German

Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

University Degree;
2-3 years of relevant experience within Help Desk activities / Customer Support roles;
Good command of English and German languages ( B2 preferable);
SNOW knowledge or relevant experience in ticketing and troubleshooting tools;
SAP FI/MM knowledge;
International cross-functional work experience;
Excellent communication skills Customer service orientation Solution orientated, decision-maker.

1st level support – first point of contact for internal and external users seeking technical assistance for PPM (Project Portfolio Management) time data entries activities;
Provide technical assistance with SNOW (Service Now) via email or phone;
Determine the best solutions based on the issues and details provided by the users;
Manage and solve escalation topics;
Follow-up and update user status and information;
Work in SNOW (primarily), SAP;
Control the relevant Desktop procedures for all services to be up to date;
Liaise with other Operational Entities, units, departments as well as with externals (clients, providers) and fosters good relationships;
Coordination with the specialized teams.

Only eligible candidates will be contacted in a maximum of 3 weeks. All information will be treated as strictly confidential.