JR Cloud Engineer
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Huawei Enterprise Romania GSC focuses its goals on satisfying customer needs, reducing costs and ensuring smooth business operation.
Our Enterprise GSC offers 24/7 multi-channel access, multi-language support in 6 different languages (English, French, Spanish, Italian, Polish and German) and IT platforms used by our engineers to solve our customers’ problems. Huawei Enterprise Romania GSC is made of several teams: Marketing & Channel Support Center, Customer Care Representatives, Spare Parts Center, Network Operation Center, Technical Assistance Center and Remote Delivery Center.
In Romania we have 2 offices, located in Bucharest and Timisoara, with over 150 HCNP (Huawei Certified Network Professional) and HCIE (Huawei Certified Internetwork Expert) employees.
Huawei Enterprise Business Group is glad to welcome you, a young capable engineer, to join our team of Customer Support Engineers for the Cloud Computing product line.
You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Cloud Computing (Huawei Cloud Stack, Fusion Access, Fusion Sphere and more).
The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.
The Technical Assistance Center team is made up of highly-responsive and self-driven technology enthusiasts who love what they do: Enabling Customers by enabling Huawei Technologies!
The team further specializes in the range of Huawei Enterprise Cloud Computing products meaning Cloud Technologies and Solutions.
Fluency in English;
Troubleshooting skills (able to analyze debug outputs and logs);
Familiar with TCP/IP & OSI protocol stack;
Familiar with SUSE Linux, CentOS, Windows;
Good experience with one of the main popular virtualization or cloud solutions, Vmware, vSphere, Hyper-V, Citrix XenServer, AWS, Azure;
Knowledge of network technologies and protocols (VLAN, STP,IP routing, VxLAN), be able to troubleshoot basic network issues;
Hands-on experience with servers, storage devices would be an advantage;
Able to determine problems and deliver known solutions with a high level of customer satisfaction;
Knowledge of network monitoring applications and protocols (SNMP, NMS);
Familiarity with other cloud products – AWS, Azure, Google cloud;
Experience working with a ticketing system, escalations, respecting SLAs and OLAs;
Handling customer service requests from all Europe for our Cloud Computing products by providing customer support from the physical layer up to the application layer;
Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
Effectively utilizes moderate to complex lab setups to recreate and solve problems; Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.
Motivational salary package and annual performance bonus;
Private Medical Insurance;
Paid 4 hours leave per month;
Flexible work schedule;
Opportunity to work on shifts;
Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products; Life time learning environment and tools;
Hands-on experience and lab testing;
Great amount of Product Documentation;
Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products)