IT HELPDESK

HELLA is a global, family-owned company listed on the stock exchange that employs some 38,000 members of staff at over 125 locations in some 35 countries. The HELLA Group develops and manufactures lighting and electronic components and systems for the automotive industry, and also has one of the largest trade organizations for automotive parts, accessories, diagnosis and services within Europe. In the Special Applications segment, HELLA also develops products for specialist vehicles. Complete vehicle modules, air-conditioning systems and vehicle electrical systems are produced in joint venture companies. With almost 7,000 people working in research and development, HELLA is one of the most important innovation drivers on the market. HELLA has achieved sales of around 6.6 billion Euros in fiscal year 2016/2017; in addition, the HELLA Group is one of the top 40 automotive parts suppliers in the world and one of the 100 largest German industrial companies.

- Receive calls from worldwide internal IT users and provide direct solutions for basic
requests
- Analyze error descriptions in a direct dialogue with the users
- Document and categorize errors in the common Hella ticketing system

- Previous experience in customer support
- Analytic thinking, problem solving attitude
- Fluent English and good German language skills
- Very good communication skills