Project Manager CRM Automation

Our company history is one of long tradition. For more than 85 years, we have smoothened the way into mobility for our customers. Our products and services move people and goods all over Europe – future-oriented and unhindered by borders. We combine tradition with modernity and can therefore meet all the wishes of our customers. It does not matter which fuel, which technology, which smart service you prefer: we are at your side.

As one of the leading mobility service providers in Europe, DKV Mobility helps over 213,000 active customers to manage their commercial vehicle fleets efficiently. The range of services extends from fuel and service cards at 66,000 brand-independent petrol stations to toll invoicing, value-added tax and mineral oil tax refunds to vehicle services and services in innovative fields such as electromobility currently offering 190,000 public charging points. 5.1 million DKV CARDs and on-board units are used by customers in 45 countries. In 2020, the company generated a transaction volume of €9.3 billion. DKV Mobility, headquartered in Ratingen near Düsseldorf, employs over 1,300 people. 2021, the DKV CARD was named ‘Best Brand’ in the fuel and service card category for the 17th time in a row.


In 2021 DKV opened an IT Center in Bucharest.
The Web Service Department of DKV is currently migrating from the previous legacy systems to the new Azure Cloud Infrastructure in order to provide customers with new digital products based on the core services.

With this migration all Services and Applications are also being taken over, hence the Web Service Department Teams are working on achieving a smooth transition of the processes.

The DKV IT Center in Bucharest has a vital role for the Web Service Department as it provides new international team members with the required energy and passion to achieving their goals.

Your profile:

• You have successfully completed a degree in business administration or a degree relevant to the position, e.g. in (business) informatics
• Your business fluent knowledge of spoken and written English is ideally complemented by very good knowledge of another language, e.g. German or French
• In order to get off to a flying start, you should have at least 3 years of relevant work experience. You should be familiar with the administration and further development of CRM and omnichannel systems in the customer service environment. Ideally, your experience includes Microsoft Dynamics CRM and Genesys PureCloud systems
• You are an expert in the administration of customer service systems and also have a basic IT understanding of software architectures, databases and interface technologies
• Daily challenges, questioning the status quo, a fast-paced environment - THIS is exactly your thing. You like to familiarize yourself with complex structures without losing sight of the goal

Your tasks:
• You are the product owner of the tools and systems in DKV Customer Service. Your ultimate goal is to actively drive our ongoing transformation towards best-in-class customer service with the best possible technology. In order to achieve your goal, you use our IT system partners the best way possible and you don't shy away from getting involved yourself at the configuration level
• You are responsible for managing complex (sub-)projects related to the further development of tools and systems in DKV Customer Service. You will successfully draw on your experience in the implementation of RFPs and the integration/migration of tools and systems in the customer service environment
• You are responsible for driving forward automation in DKV Customer Service. Platforms and tools such as UiPath and Power Automate are more than just a distant concept to you
• You act as a link between our international customer service experts and our internal and external IT system partners. In close cooperation with all stakeholders, you define and independently manage requirements for optimizing the tools and systems in DKV Customer Service

What we offer:

A chance to test and grow your skills, through challenging projects
A great work environment with great colleagues that offer support and guidance
Attractive benefits package
Regina Maria medical subscription for you and your family according with internal police
Meal vouchers
Special discounts for gyms
Additional days off
DKV card with discount for fuel valid in 25 countries
When you are in the office can have free facilities like massage, fruits, coffee
Flexible working environment within a dynamic team.