Customer Service Specialist - German

We #changelives! Descoperă oportunități globale cu GI Group Holding, un pionier în servicii HR care valorizează și promovează evoluția carierei tale.

Parte a unei echipe de peste 6700 de specialiști prezenți în 34 de țări, noi ne angajăm să dezvoltăm piața muncii prin soluții inovatoare și personalizate. Alege să lucrezi într-un mediu care apreciază valoarea personală și profesională.

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Great communication skills, both written and verbal;
Mandatory advanced level of German language (B2+/C1);
Good knowledge of MS Office package (Outlook, Excel, Word, PowerPoint);
Equivalent knowledge and experience using ERP systems (SAP preferential);
Client support/customer service experience;
Focus on customer satisfaction;
Detailed oriented and problem-solving skills;
Ability to work efficiently in a fast-paced, process-driven environment;
Ability to learn fast and adapt easily.

Key operational responsibilities:
Inbound & Outbound Customer Service: Answer incoming calls, perform outbound calls, and provide resolutions to customer's requests;
Customer complaints & Query Management: Analyze complaints and requests from customers and propose solutions;
Asset Management (ICC Maintenance): Daily preparation of general asset reports; Credit Limits Control: Extract and analyze credit limit usage report; Blocking/Unblocking: Receive and process unblocking requests;
Debt Collection: Extract and analyze outstanding debts report for specific customers; Document processing via mail and electronic mail: Receive, verify, and process, monthly, all the documents received from Germany, according to the procedures and contracts concluded with the customers;
Reporting: Performing info e-mails, preparing, and running periodic reports and analysis related to processes.

Benefits:

Meal tickets in value of 20 RON;
Annual performance bonus;
Annual vacation bonus;
Easter bonus
Christmas bonus;
Gift vouchers for children (1st of June celebration, Christmas celebration);
Gift vouchers for women (8th of March celebration);
Home office policy;
Private medical subscription through Signal Iduna broker;
Referral bonus;
Financial bonuses for Life events celebration and unforeseen situations;
Bookster.