Client Receivable Analyst with Spanish

Employer: Hewlett Packard Enterprise
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.09.2022
    Short company description

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.

    Requirements

    First level university degree with a focus in business or economics recommended or equivalent experience.
    Typically 2-4 years of experience in collection.
    Strong written and verbal communication, negotiation, and conflict resolution skills.
    Intermediate accounting knowledge.
    Basic computer skills.
    Prioritization skills.
    Basic understanding of risk mitigation tools.
    Intermediate understanding of the company's order management process.
    Advanced understanding of the company's dispute management process.
    Understanding of collection processes and financial concepts.
    Influencing skills.
    Mastery in English and Spanish languages is a must.

    Responsibilities

    Analyze and recommend customer credit limits based upon credit scores.
    Investigate potential credit fraud and works closely with internal security and business partners to resolve.
    Resolve credit issues independently.
    Negotiate down payment with customers and company sales staff to allow customer to purchase above their credit limit.
    Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment.
    Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer.
    Recognize trends for non- payment and resolve issues by engaging internal partners.
    Initiate the dispute resolution process with internal company partners, follow issue and ensure resolution for the company and customer.
    Analyze at-risk customers and recommend account strategies to prevent delinquencies.

    Other info

    What we offer:

    A competitive salary and extensive social benefits
    Diverse and dynamic work environment
    Work-life balance and support for career development
    An amazing life inside the element!