Client Receivable Analyst with Spanish

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

First level university degree with a focus in business or economics recommended or equivalent experience.
Typically 2-4 years of experience in collection.
Strong written and verbal communication, negotiation, and conflict resolution skills.
Intermediate accounting knowledge.
Basic computer skills.
Prioritization skills.
Basic understanding of risk mitigation tools.
Intermediate understanding of the company's order management process.
Advanced understanding of the company's dispute management process.
Understanding of collection processes and financial concepts.
Influencing skills.
Mastery in English and Spanish languages is a must.

Analyze and recommend customer credit limits based upon credit scores.
Investigate potential credit fraud and works closely with internal security and business partners to resolve.
Resolve credit issues independently.
Negotiate down payment with customers and company sales staff to allow customer to purchase above their credit limit.
Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment.
Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer.
Recognize trends for non- payment and resolve issues by engaging internal partners.
Initiate the dispute resolution process with internal company partners, follow issue and ensure resolution for the company and customer.
Analyze at-risk customers and recommend account strategies to prevent delinquencies.

What we offer:

A competitive salary and extensive social benefits
Diverse and dynamic work environment
Work-life balance and support for career development
An amazing life inside the element!