Customer Success Representative - German

Job Description Summary The Customer Success Representative is responsible for contacting customers to provide a proposal for the continuation of their support and products within a designated region. This high-energy position is the first step in the Renewals department at Veeam, requiring an excellent consultative nature and providing a great opportunity for you to work with international stakeholders. We are therefore looking for candidates with exceptional verbal and written communication skills in English & German and a proven ability to use initiative and work within a fast-paced environment

Responsibilities

• Monitors the funnel of expiring agreements, contacts customers anywhere from 30 days to 6 months (depending on product) in advance of expiration and provides a proposal/quote to the customer/partners for the continuation of their support and products.

• Monitors proposals/quotes outstanding to customers to ensure that sales are closed.

• Interacts and collaborates externally with partners and end users and internally with the Veeam sales team.

• Handles customer inquiries by explaining the provisions and benefits of the proposed plans; up-sells and upgrades products.

• Actively pursues the list of lapsed customers, end users and channel partners to sell reinstated products.

• Tracks proposals/quotes outstanding, orders received, the rate of renewals, and the current forecast for reporting to management.

• Generates quotes and assures that contracts contain appropriate terms and conditions for maintenance renewals selected by the customer.

• Assists in negotiation of contracts or maintenance agreements.

• Performs other duties as assigned

Requirements

• Experience in B2B sales preferable

• Exceptional verbal and written communications skills

• Fluent English & German

• Excellent electronic correspondence skills, with knowledge of basic business research tools

• Ability to work independently with limited direction in a fast-paced environment; must be a high energy, motivated self-starter

• Ability to adapt to changes in roles and responsibilities

• Higher education