Customer Service Executive - German (Remote)
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| Employer: | SC ExlService Romania Private Limited SRL |
| Domain: |
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| Job type: | full-time |
| Job level: | 0 - 1 years of experience |
| Location: |
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| Updated at: | 06.11.2022 |
| Remote work: | On-site |
EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.
Requirements
What are we looking for?
▪ Very good knowledge of spoken and written German
▪ English communication skills
▪ Customer-oriented support and advice as well as ensuring customer satisfaction
▪ At least 1 year of professional experience in a German-speaking customer support role (in any industry)
Job Responsibilities:
▪ Telephone support for our business customers
▪ Advice on travel products such as flights, trains, rental cars, hotels via Amadeus
▪ Assistance to travelers during unexpected travel difficulties, . flight delay, bad weather, etc.
▪ After-sales support for customer inquiries, . cancellations, complaints, rebooking's
What do we offer?
Competitive salary remuneration
Attractive non-financial benefits package
Transport bonus
Bonus for German skills
Bonus for performance
Private medical insurance
Lunch tickets
Full-time and indefinite employment contract
Free professional and continuous training
Building a career within a multinational team
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