Customer Service Executive - German (Remote)

Employer: SC ExlService Romania Private Limited SRL
Domain:
  • Customer Support - Client Service
  • Administrative Assistance
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Brasov
  • Cluj Napoca
  • Oradea
  • Updated at: 18.08.2022
    Short company description

    EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.

    Requirements

    What are we looking for?

    ▪ Very good knowledge of spoken and written German

    ▪ English communication skills

    ▪ Customer-oriented support and advice as well as ensuring customer satisfaction

    ▪ At least 1 year of professional experience in a German-speaking customer support role (in any industry)

    Responsibilities

    Job Responsibilities:

    ▪ Telephone support for our business customers

    ▪ Advice on travel products such as flights, trains, rental cars, hotels via Amadeus

    ▪ Assistance to travelers during unexpected travel difficulties, . flight delay, bad weather, etc.

    ▪ After-sales support for customer inquiries, . cancellations, complaints, rebooking's

    Other info

    What do we offer?

    Competitive salary remuneration
    Attractive non-financial benefits package
    Transport bonus
    Bonus for German skills
    Bonus for performance
    Private medical insurance
    Lunch tickets
    Full-time and indefinite employment contract
    Free professional and continuous training
    Building a career within a multinational team