Customer Service Executive - German (Remote)

EXL (NASDAQ: EXLS) is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge.

What are we looking for?

▪ Very good knowledge of spoken and written German

▪ English communication skills

▪ Customer-oriented support and advice as well as ensuring customer satisfaction

▪ At least 1 year of professional experience in a German-speaking customer support role (in any industry)

Job Responsibilities:

▪ Telephone support for our business customers

▪ Advice on travel products such as flights, trains, rental cars, hotels via Amadeus

▪ Assistance to travelers during unexpected travel difficulties, . flight delay, bad weather, etc.

▪ After-sales support for customer inquiries, . cancellations, complaints, rebooking's

What do we offer?

Competitive salary remuneration
Attractive non-financial benefits package
Transport bonus
Bonus for German skills
Bonus for performance
Private medical insurance
Lunch tickets
Full-time and indefinite employment contract
Free professional and continuous training
Building a career within a multinational team