Travel & Expenses Helpdesk Officer with Dutch

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

Fluency in English and Dutch
Diploma / Degree holder or pursuing Bachelor Degree Courses
At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage
Very good analytical and problem-solving skills
Numerical competencies
Customer-oriented
Ability to adhere to TAT and timelines
Attention to detail
Active listening combined with excellent written and verbal communication competences
Knowledge of T&E (Travel & Expense) or Finance domains would represent an advance

T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems.
Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat.
Ensures that the phone/chat line is open at the beginning of the work program.
Helpdesk Level 1 support for the applications used within the Travel & Expenses department (Concur tool, credit card application): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary).
Answer Customer calls / emails / chats and providing guidance on J&J policies and procedures regarding the business travels and expenses
Acts as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction
Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem.
Ensures a structured and high quality communication related to the open cases.
Creates tickets to the IT support team whenever necessary.

• Competitive remuneration package
• A challenging working environment
• Monthly performance bonus

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.

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