Analyst - Gateways

Angajator: Randstad Romania SRL
Domeniu:
  • Inginerie
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.01.2022
    Scurta descriere a companiei

    Randstad is specialized in solutions in the field of flexible work and human resources services. Our services range from regular temporary staffing and permanent placements to in-house, professionals, search & selection, and HR Solutions.

    The Randstad Group is one of the leading HR services providers in the world, with top-three positions in Argentina, Belgium & Luxembourg, Canada, Chile, France, Germany, Greece, India, Mexico, the Netherlands, Poland, Portugal, Spain, Switzerland, the UK, and the United States as well as major positions in Australia and Japan.

    In 2015, Randstad had approximately 29,750 corporate employees and around 4,473 branches and in-house locations in 39 countries around the world. Randstad generated revenue of € 19.2 billion in 2015. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.


    Cerinte

    Qualifications & Experience

    Studies in Telecommunications, Information Technology, or Engineering;
    Previous experience in a technical support role, preferably in the satellite or wireless communications industry;
    Must be able to work rotating shifts, that include nights, weekends and holidays;
    Proficiency in English required (proficiency in other languages is highly desirable).

    Responsabilitati

    Do you want a new professional challenge? Are you passionate about engineering and telecommunications? 

    Apply and join a global satellite communication services company and discover new tools and new technologies, specifically designed to enable worldwide connectivity to even the most remote places. 

    Once you join the team, the first months will be focused on training, and ensuring you learn all that’s needed to know about this new technology, before you are fully embedded in operations activities.

    As an Analyst – Gateways, you will be a service -focused professional that provides technical expertise in the support of customers and services. You are highly motivated, disciplined, dedicated to making a positive difference, obsessed with customer success, and you will work together with other team members to driven to provide an extraordinary customer experience.

    Primary responsibilities / key result area

    Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues or managed Gateways and Teleport Infrastructure for mPOWER as well as other MEO/GEO missions;
    Monitor all Gateway elements including ground based large aperture Antennas, RF, Teleport Infrastructure, Network and terrestrial circuits and Control systems to assure mission critical traffic and customer connections are operational with minimal degradation or outages as specified in Service Level Agreements (SLA);
    Ensure all events are properly documented, escalated and reported. Initiate timely technical and management escalation as required;
    Performance tracking and reporting related to Gateways operations;
    Systemic issue identification and reporting. 

    Alte informatii

    Offer:
    employment contract for an indefinite period;
    the opportunity to learn new technologies in the field of satellite communication networks;