Lead Customer Experience Specialist with German HBT

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

• University studies, preferred ;
• Minimum 1 year experience in Customer Support or related;
• English advanced level;
• German medium to advanced level;

We have a great opportunity for a Lead Customer Experience Professional with German to join our Honeywell Building Technologies team in Bucharest! You will serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will support service organization and projects by processing work packages / managing requests in a timely and correct manner.

Responsibilities:

• Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations, renewals;
• Initiate, get approvals (if necessary) and complete billing related to contracts;
• Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);
• Perform business reporting based on business requirements, following the required frequency;
• Records and modifies internal purchase requests according to business requirements (direct and indirect purchase);