Team Leader Call-Center Tazz by eMAG

Grow Faster.

We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We grew very fast and we are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

At eMAG, a set of strong principles guide our daily work: we understand the client, we think like a successful entrepreneur, we make decisions supported by data, we assess the impact of our projects, we act responsibly, we support each other and we grow with the business. They define us and help us become the favorite shopping destination for our clients.

Almost 6000 people are working now in eMAG. We strongly believe in people development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to make sure that you’ll have the most talented colleagues, as well as the proper environment to grow and achieve great results, to become what you desire on a personal and professional level.

Stii ca te potrivesti daca bifezi:

· Minim 1 an experienta pe o pozitie similara;

· Experienta in colaborarea cu clientii prin intermediul canalului de chat;

· Persoana dinamica cu initiativa si cu capacitate de a lua decizii prompte;

· Gandire analitica si orientata spre rezolvarea problemelor, atentie la detalii;

· Abilitati de planificare si organizare;

· Bune abilitati de comunicare si coordonare;

· Excel - nivel mediu;

· Orientare catre client;

· Studii superioare finalizate.

Care va fi rolul tau in echipa Tazz by eMAG:

· Monitorizezi zilnic activitatea agentilor, pentru a te asigura ca sunt indepliniti indicatorii de performanta;

· Comunici periodic (lunar/trimestrial/semestrial/anual) sau ad-hoc rezultatele evaluarii performantei agentilor din subordine, asigurandu-te de comunicarea clara si transparenta a rezultatelor;

· Monitorizezi activitatea echipei/departamentului, propui solutii concrete si participi in mod direct la implementarea solutiilor care duc la cresterea gradul de satisfactie a clientilor fata de serviciile companiei;

· Gestionezi, ghidezi si oferi suport membrilor echipei;

· Intocmesti si analizezi rapoarte pentru a identifica constant noi moduri de lucru in vederea eficientizarii activatatii echipei, in concordanta cu obiectivele departamentului;

· Pastrezi legatura cu departementele conexe pentru a asigura buna desfasurare a activitatii;

· Te asiguri de furnizarea la cele mai inalte standarde de politete si profesionalism a serviciilor de informare a clientilor eMAG, existenţi si potentiali.

De ce beneficii te bucuri la Tazz by eMAG:

· Pachet salarial competitiv;

· Primești un buget flexibil pentru tichete de masa, turism intern, pensie privata, cursuri de limbi straine;

· Abonament medical la Medicover sau Medlife;

· Primesti discount-uri si la serviciile oferite de partenerii nostri – banking, telefonie, medicină dentara, wellness sau cafenele;

· Biblioteca Bookster.