Back Office Analyst with German

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

The profile of our future colleague includes:

• Great communication skills, both written and verbal
• Beginner/intermediate level of German language and intermediate level of English language
• Focus on customer satisfaction
• Detailed oriented and problem-solving skills
• Ability to work efficiently in a fast-paced, process-driven environment
• Ability to learn fast and adapt easily
• Knowledge of MS Office package (Outlook, Excel, Word, PowerPoint) is a plus
• Equivalent knowledge and experience using ERP systems is a plus
• Client support/customer service experience is a plus

Order Management

• Enter and process all incoming orders (ERP system, e-mail)
• Set up and document the order process for new customers
• Maintain the company's order processing manual
• Complete daily inventory check to ensure order accuracy
• Creation of delivery notes
• Regular calls with local entities for order status (preparation of presentation)

Customer Master Data Management

• Create customer file into the system
• Change and modify of customer data
• Creation and running of regular reports regarding customer files
• Verification of customer data by accredited files or websites

Document processing via mail and electronic mail
• Receive, verify, and process, monthly, all the documents received from Germany, according to the
procedures and contracts concluded with the customers
• Receive, register, and verify data and information in the respective system
• Ensure the transmission of documents via mail, electronic mail, draft and deliver documents and
situations required by management