Back Office Analyst with German

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 30.11.2021
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    The profile of our future colleague includes:

    • Great communication skills, both written and verbal
    • Beginner/intermediate level of German language and intermediate level of English language
    • Focus on customer satisfaction
    • Detailed oriented and problem-solving skills
    • Ability to work efficiently in a fast-paced, process-driven environment
    • Ability to learn fast and adapt easily
    • Knowledge of MS Office package (Outlook, Excel, Word, PowerPoint) is a plus
    • Equivalent knowledge and experience using ERP systems is a plus
    • Client support/customer service experience is a plus

    Responsibilities

    Order Management

    • Enter and process all incoming orders (ERP system, e-mail)
    • Set up and document the order process for new customers
    • Maintain the company's order processing manual
    • Complete daily inventory check to ensure order accuracy
    • Creation of delivery notes
    • Regular calls with local entities for order status (preparation of presentation)

    Customer Master Data Management

    • Create customer file into the system
    • Change and modify of customer data
    • Creation and running of regular reports regarding customer files
    • Verification of customer data by accredited files or websites

    Document processing via mail and electronic mail
    • Receive, verify, and process, monthly, all the documents received from Germany, according to the
    procedures and contracts concluded with the customers
    • Receive, register, and verify data and information in the respective system
    • Ensure the transmission of documents via mail, electronic mail, draft and deliver documents and
    situations required by management