Customer Service Representative with English

Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe region.

In 2020-2022, Michelin Romania obtained the Top Employers certification, from the renowned Top Employers Institute, for its Human Resources processes and policies, created for the benefit of its employees.

LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.



Michelin Romania SA, as data Controller, will process the data pursuant to the General Data Protection Regulation no. 679/2016 for the purpose of recruiting and selecting candidates.
Under the Regulation, you have the right of access; the right of rectification or right to erasure; the right to restriction of processing; the right to be notified about rectification or erasure of personal data or restriction of processing; the right to object and the automated individual decision-making; the right to lodge a complaint with the competent national supervisory authority and before the competent courts; the right to restriction of processing and the right to data portability. You may exercise these rights by writing to us at 10 Sos. Bucuresti-Nord, Global City Business Park, Building O1, 3rd Floor, Voluntari, Ilfov County.

Before sending us any personal data, please consult the complete and permanently updated information regarding the processing of personal data included in the Data Processing Policy available on our website.

Our new Customer Service Representative Team is evolving fast due to our focus on quality of service.
We invite you to start your journey with us by applying for one of the 5 roles available in the next period of time.
You will be part of a team that has more than 30 colleagues and 3 TL-s.
We will also support you by offering 2 months training.

What would you bring to the team?

Advanced level of English;
Experience in economics, finance or channel partner business would be a plus;
Ability to be flexible and work analytically in problem-solving environment;
Service Orientation: Actively looking for ways to help customers in a way to create trust and deliver customer satisfaction;
Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills;
Ability to deliver under tight deadlines to multiple stakeholders;
Team player and proactive.

As a Customer Service Representative, you will be responsible for several process in terms of customer satisfaction:

Manage Order & Delivery
Captures, records and commits customer orders according to customer needs, agreement and defined service level;
Proposes product alternatives in case of phase-out or shortage; If relevant, optimizes, plans and coordinates the delivery with customers and partners;
Informs and follows up with customers.

Manage Request
Captures customer’s requests & claims;
Analyses and provides issue resolution or appropriate answer;
Contacts, follows up and closes the loop with customer;
Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences;
Shares recurring problems with the relevant internal partner(s) in order to find solutions.

Support sales
Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management.
Apply and improve work methods
Applies standards and procedures (including internal control rules & embargo …); Contributes to continuous improvement to enhance

In Michelin, we offer:

A multicultural environment based on respect and transparency;
Flexible work schedule and home-office options;
Meal vouchers and lunch discount;
Private medical subscription;
Deduction of vacation costs;
Dedicated commercial offers from our partners;
The option to customize your own benefits package with: gym access, massage or dental subscription, contribution to private retirement pension, deduction of public transport costs.

How we recruit: Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

We have a phone call to get to know each other;
We hold assessments to see your language skills and competencies;
We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you an offer.