Customer Service Representative- ITALIAN- WORK FROM HOME

Employer: Majorel Romania
Domain:
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Brasov
  • BUCHAREST
  • Cluj Napoca
  • nationwide
    Updated at: 28.11.2021
    Short company description

    Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate

    Requirements

    IF You are / You have:

    Fluent in ITALIAN - written and spoken as well as excellent comprehension skills
    Very good level of ENGLISH language
    Able to listen, connect and solve problems of our customers (screening plans, technical issues, payment, streaming devices, content, etc)
    Experience streaming on various devices (TV, phones, gaming systems, etc)
    A basic understanding of computers and home networking terminology (operating systems, browsers, routers, modems, etc)
    The ability to quickly adapt to change with a positive and enthusiastic attitude
    The drive to be successful and contribute to the success of others
    Preferably have experience with working in a customer service environment.

    Responsibilities


    Providing exceptional customer service in a non-scripted world for all customers by phone and chat
    Getting to the right resolution with every call so members can get back to streaming
    A fast-paced and team-based international work environment
    Interacting with all types of people from all over the world
    Learning new things every day and finding creative ways to solve problems
    Supporting your team performance by giving and receiving constructive feedback.

    Other info

    Attractive rewards and additional performance based bonuses
    Annual fixed bonuses
    Full private medical insurance & discounted prices for the dependents of the employee
    Child birth support
    Online library access for passionate book readers
    Various discounts for gym classes & other recreational activities
    Free development training, for both personal and professional purpose, via our E-Learning platform
    Multicultural and enthusiastic work environment
    Access to the company’s cultural events including well-known festivals in Romania
    Lunch vouchers