Technical Information Manager After Sales
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Employer: | Bertrandt Engineering Technologies Romania |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 16.01.2022 |
Remote work: | On-site |
Your activity:
- You will be providing after-sales technical information to resolve vehicle quality issues, documentents, repair methods and spare parts;
- Deployment of blockades and special technical operations (OTS);
- Active participation in the LUP QC (unique list of customer quality problems) treatment process and provision of the necessary technical information to resolve vehicle quality problems in after-sales networks;
- Participaticipate in the documentation of OTS files (recall campaigns);
- Manage and animate transversally to ensure the availability of spare parts necessary for the application of the technical information prepared;
- Produce periodic and ad hoc activity reports & summary documents;
- Completed studies in automotive engineering or similar;
- Familiar with spare parts, repair methods / labor time, vehicle engineering processes, gearboxes, powertrains, accessories;
- Drafting of technical documents and after-sales information systems;
- Workshop expertise to be able to carry out physical checks and validations of technical solutions on the vehicle;
- Proven experience in working transversally across functions;
- Expertise in documentation design (paper and electronic);
- Good knowledge of either English or French language, second language is a plus;
- Proficient digital competences, able to understand and adapt quickly to new software;
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