Telecommunication Engineer (US time zone)

ATOS is a global leader in digital transformation with employees in 71 countries and annual revenue of € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are looking for new colleagues to join our growing team, located in Brasov, Romania.

Highlights:

-Works incident tickets based on complexity, skill and customer SLA.
-Is responsible to ensure customer tickets are addressed within established SLA’s or in the absence of a specific SLA, within the GO OLA’s (internal operating targets for performance).
-Operational teamwork is critical to success..
-Is responsible to ensure customer tickets are addressed within established SLA’s or in the absence of a specific SLA, within the GO OLA’s (internal operating targets for performance).
-Operational teamwork is critical to success.

Key Accountabilities

The objective is always to deliver a fix or workaround within the customer’s SLA via effective methods including:
- Teamwork and collaboration, accessing specialist and expert technical support
- Analysts and specialists share technical expertise, customer-handling experience, and regional/global business process expertise with other team members
- Collaboration within the Customer Layer team to rapidly solve customer issues is encouraged.
- Search KM for solutions
- Use Circuit chat for questions and advice
- If Customer Layer team consultation and existing tools do not result in a timely workaround or fix, will escalate/route ticket to the L2 for support. Any escalation must contain the minimum required information by L2 work instruction/Partner Guideline according to the process in place.

Social Skills:

➢ Very good communication abilities.

➢ Team spirit; Proactive and flexible; Customer oriented.

Foreign Languages:

➢ Excellent English skills.

Availabity to work on shifts (evenings&weekends) under the US time zone