L2 IT Customer Support – Italian & English
Acest job nu mai este activ!Vezi toate job-urile EVERIENCE Romania active.Vezi toate job-urile L2 IT Customer Support – Italian & English active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Hardware active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | EVERIENCE Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 30.12.2021 |
Remote work: | On-site |
EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.
Our main activities:
Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
BPO (20%): Externalization of business processes, back-office activities within our specialization
Join and grow with EVERIENCE!
Choose a job that makes sense among our current opportunities.
Responsibilities :
- 2nd level IT support for our client employees by providing support to end-users and will interface with an L1 service desk team to achieve deliverables supporting the end-users
- Provide detailed and precise information to support teams and to the L1 team
- Identifying, handling and solving the requests
- Conduct diagnosis and solve or escalate incidents to the right departments
- Monitor servers and services, Managing alerts: Promptly apply the documented fix or escalate to dedicated support team
- Provide assistance to KM in retrieving /creating/validating procedures
Requirements :
- Spoken languages: fluent Italian + English
- Previous service desk, onsite support and/or customer care experience
- Technical Background
- Analytical skills, providing positive customer service, interpersonal skills, listening skills, and team spirit
- Energetic, enthusiastic, highly motivated and organized individual
- A strong emphasis is placed on providing a timely resolution to support requests.
- Availability to work in shifts
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