Team Lead with french - Timisoara
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Employer: | Prohuman |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 06.11.2021 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Requirements
At least 3 years’ service desk and customer care experience with at least 1 year of management experience as a team leader or a team leader back-up in a customer department, in the supervision of Service Desk service
Capacity to lead, motivate, support and train the technicians
Capacity to analyze technicians’ performance and propose improvement plans where needed
Capacity to analyze, anticipate and propose qualitative and quantitative improvements
Well-groomed, customer-orientation, team spirit, communication skills
Conscientiousness, rigour, control and organizational skills
Coordinate the team who will provide first-line IT helpdesk support via phone and e-mails
Participates in weekly technical meetings
Prepare schedules tailored to requirements
Analyzes team activity (statistics and performances) and makes recommendations for improvement
Analyzes recurrent incidents and identifies problems, contributes to managing service levels
Prepares and presents the reporting, and other deliverables
Validates compliance with procedures and solution guides by the team
Validates the adequacy of delivered service rendered and end-users perception.
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